At Irontrac Heavy Equipment we recognize that repeat sales are generated by our product support capabilities more than any other reason. Our parts department has an extensive inventory of parts to insure maximum uptime. In fact it has long been our policy to exceed our manufacturers’ “protected stock” recommendations so as to strive to maintain the highest availability percentages available, and help our customer-partners eliminate down time!
We constantly measure our Customer Satisfaction Levels with response cards and we follow up on any concerns to seek out ways to improve our service. We also measure “fill rates” daily. Irontrac Heavy Equipment consistently garners the highest marks possible from our contracted manufacturers.